Help Center
Frequently Asked Questions
Answers to the most common questions about quotes, booking, payment, pickup, delivery, and carrier insurance. Can’t find what you’re looking for? Reach out and our team will help directly.
Getting a Quote
How do I get a quote?
Fill out our quick quote form with your pickup and delivery locations and basic vehicle details. You'll get a free, no-obligation quote — no phone call required.
Is the quote I receive the final price?
Yes. That's what our AccuRate guarantee means — the quote you accept is the price you pay once a carrier is assigned. It won't change due to market shifts, fuel prices, or carrier availability. No exceptions.
Do I need to provide my phone number to get a quote?
No, a phone number is optional. We only need an email address to send your quote. If you do provide a phone number, we may call or text you with updates about your shipment.
Booking & Payment
Do I have to pay anything upfront?
No. NEXLogistix never collects payment upfront. You pay only once a carrier has been assigned to your shipment.
When do I pay, and how much?
Once a carrier is dispatched to your shipment, a deposit is collected to secure that carrier. The remaining balance — your AccuRate final price — is paid directly to the carrier at delivery.
What is AccuRate?
AccuRate is our price guarantee. Once you book with NEXLogistix, the quote you accepted is locked in — it won't change due to market shifts, fuel prices, or carrier availability. The price we quote you is the price you pay for transport once a carrier has been assigned. No exceptions.
Pickup & Delivery
Do I need to be there for pickup and delivery?
Yes — you or someone you authorize needs to be present at both pickup and delivery to release and receive the vehicle, and to sign the Bill of Lading documenting its condition.
How long will shipping take?
Pickup and delivery dates are estimates, not guarantees. Actual timing depends on your assigned carrier's route and can be affected by weather, road conditions, and other factors outside our control. We'll keep you updated on your shipment's status along the way.
Can I put personal items in the vehicle during transport?
We usually advise against putting personal property in the vehicle for transport. However, if you must, personal items must be put in the trunk and under 100lbs.
Can I track my vehicle online?
Online vehicle tracking is currently not available. However, our team members and carriers are always available to give you current updates on your shipment.
Cancellations
Can I cancel my shipment?
Yes, free of charge any time before a carrier has been dispatched. Once a carrier is dispatched and the deposit has been collected, that deposit is nonrefundable if you cancel — it compensates the carrier for committing to and preparing for the pickup.
Carrier Vetting & Insurance
Are you a carrier or a broker?
NEXLogistix is a licensed, insured, and bonded auto transport broker (DOT: 4238940 | MC-1641261). We arrange your shipment through our network of 10,000+ vetted carriers — we don't operate the trucks ourselves.
Is my vehicle insured during transport?
Yes. Every carrier in our network must meet a certain criteria of insurance before working with us. Insurance documentation for your assigned carrier is available upon request.
Is NEXLogistix licensed and insured?
Yes. NEXLogistix is licensed, insured, and bonded, with 15+ years of combined experience in the auto transport industry.